1. Scope
This policy applies to optional paid educational materials or event registrations that may be offered from time to time. Free resources are not eligible for refunds because no payment is collected. The terms below are designed to be transparent and easy to follow. Examples are illustrative and do not limit your rights where applicable law provides otherwise. If a product or service includes its own specific terms, those terms will be described at the point of purchase.
2. Digital Materials
For downloadable or streamed educational materials, access is typically provided immediately after purchase. Because digital items can be accessed instantly, refunds may not be available once delivery has occurred. If you experience a technical issue that prevents access, contact us promptly so we can assist and, where appropriate, provide a replacement file or access reset. We may request basic troubleshooting steps to verify the issue. Any goodwill refunds, if considered, are discretionary and evaluated case by case.
3. Events and Sessions
For scheduled events, you may request a cancellation within a clearly stated window before the event start time, which will be shown on the registration page. If an event is rescheduled, your registration will be moved to the new date or you may request a credit. If an event is canceled, a full refund will be issued to the original payment method. Travel or incidental costs are not covered by this policy.
4. Process for Requests
To request assistance, please include your order details, the email used at purchase, and a concise description of the issue. We respond within a reasonable timeframe and will outline next steps. Refunds, when approved, are typically processed to the original payment method. Processing times may vary depending on the payment provider.
5. Changes to This Policy
We may update this policy to clarify procedures or reflect changes in offerings. The latest version will appear on this page with a revised date.
6. Contact Information
Address: 1960 Queen St E Uph1, Toronto, ON M4L 1H8, Canada | Phone: +1 843-466-5053 | Email: info@calionexora.com